Frequently Asked Questions
Everything you need to know about shopping with ViberStore
Are the electronics sold on ViberStore brand new or refurbished?
We offer a mix of both. Each product page clearly labels the condition as 'New', 'Open Box', or 'Certified Refurbished'. Our refurbished units undergo a rigorous 40-point diagnostic test to ensure full functionality.
What kind of warranty comes with my purchase?
All devices purchased from ViberStore come with a standard 12-month warranty covering hardware defects. Extended protection plans are also available for purchase at checkout.
How long does shipping take and is it tracked?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options take 1-2 days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your device, you can return it in its original condition for a full refund or exchange.
Are the smartphones sold on ViberStore unlocked?
Yes, all smartphones sold on our platform are factory unlocked, meaning they are compatible with any GSM or CDMA carrier worldwide.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.